- FAQ -
Below are several questions that we frequently get asked here at the Music Box. If you need more information, or have another question, please contact our box office at (619) 795-1337.
Please note – we are not obligated to honor tickets that aren’t ordered and printed from Music Box box office or website directly. Please purchase tickets from a third party at your own risk.
There are no refunds for any tickets bought from the Music Box, any time, without exception. In the event of a rare cancellation - only the price of the ticket will be refunded. Any and all service fees will not be refunded.
What if we need handicap/special seating assistance?
The Music Box is handicap accessible.
We recommend you contact the box office as soon as you buy your tickets (and no later than 24 hours in advance) to the show if you need assistance as our seating policy is limited for all shows - and very limited for some shows!
I bought tickets, but haven't gotten them in my inbox yet...what should I do?
First check your spam folder to see if the tickets ended up there, you'd be surprised how often they end up in there.
If your tickets are not there, please call our box office, and they can either help you. Mon-Fri 10-4pm at (619) 795-1337 or firstname.lastname@example.org.
I wanna be a VIP who gets to buy tickets before general admission, how do I sign up?
You can sign up to be a VIP here and you'll never miss the opportunity to buy tickets before they go on sale to the general public!
You have bands I've never heard of, how can I find out what they're like?
Go to the “Calendar” section of our website, click on the band name and if it’s available, we will have posted a description of the band, as well as a video. We also have a spotify playlist located on our home page with songs from upcoming bands.
We have calendars inside the club that you can grab and take home with you. To get the most updated show announcements and to buy tickets before the general public, sign up for our Music Box e-mail list on our website.
The show says its 18+ or 21+ and I won't be that age until next month, can I still get into the show if I'm under age?
If the show states you must be 18+ you must already be 18+ to attend.
If the show states you must be 21+ you must already be 21+ to attend.
We're a band and we would love to play here, how do we do that?
Please email email@example.com with your band’s web page, audio or a social media page, band bio, a list of what clubs in San Diego you have played at and with what other acts you have played with over the last year.
What time should I arrive?
Generally our doors open 60-90 minutes before show time so that guests can eat, drink and socialize before the show.
Show times for each event are published on our website just to the right of the band photo.
If you wish you check out our food menu before arriving click here.
Is seating available?
Our shows are majority standing room only unless designated a "seated" show. You will be able to note if a show is a seated show by looking at the "event information" located on each event page.
During a standing room only show, there may be opportunity for a seat, however they are very limited and not guaranteed.
During a seated show, everyone with a ticket purchased will be guaranteed a seat within our general admission area, however location is first come first served.
If you wish to be guaranteed a seat in our mezzanine area, click here for more information.
Where do I park?
There is no designated lot for the Music Box, however there is street parking that is free after 6pm every day. Click here for a map of suggestions on where to park.
Is there re-entry?
We do not allow re-entry for our shows.
What is your policy regarding photo/video/audio?
Recording policies are at the bands discretion and change night to night, We don't allow professional cameras without written artist permission. You may bring your camera with the understanding that you may be asked to leave it in your car should the policy not allow you to bring it in.
Is there a dress code?
The Music Box does not enforce a dress code, however from time to time a band may request one.
Information regarding dress code requirements for those shows, will be posted on our website and/or on the ticket.
I saw that tickets were $20, now they're $25, I'm pissed!
Our tickets often change pricing from advanced sales to day of show sales. Ticket prices will always be listed on each event page.
Do you have a smoking section?
Yes. Our smoking section can be found out the front door immediately to the right, before passing the security podium.
You may not bring drinks to the smoking patio with you, nor is anyone under the age of 21 allowed on the patio.
Can I smoke weed?
No. While smoking pot is legal in California for private use, it is not permitted on our smoking patio or inside our venue.
What rules should I know to avoid getting in trouble with security?
Don’t mosh and/or run into customers.
Don’t be visibly intoxicated.
Don’t sneak smokes or drinks to those underage, if you do, your entire party will be asked to leave without refund.
Don’t fight with other patrons.
Don’t make other patrons feel unsafe.
Don’t rest your beverages over or on the railing of the second or third floors.
Will you have the game on?
No. We are a live music venue, not a sports bar.
Will you have screens showing the stage performance?
While we want our customers to watch the live version, we are in the process of upgrading our video system to show the performance in areas of the club where its not possible to see the stage.
How can I avoid ticket fees?
You can buy tickets without fees by purchasing at the box office. The box office is open from 10-4pm Monday through Friday as well as during show performances.
I can't make it/I got sick/I had to work/I'm out of town. Can I get a refund?
All sales are final. No refunds or exchanges unless a show is cancelled/postponed via the venue or band and you are unable to make the new date.
In the event of a refund, refunds are issued in the manner in which you purchased - ie. if you purchased via credit card, we can not issue you a cash refund.
How can I meet the band?
Only shows with a meet & greet ticket for sale have a scheduled time for fans to meet them. If we do not have this as an option for sale, it is unlikely you will have a chance to meet them.
Music Box needs to support my charity, who does that?
Venue management reviews all charity requests, and tries to fulfill them. Most of the time we will give tickets to specific shows that a charity can use for auction.
If you would like to use the venue for a charity event please click here for information on venue rental.
Do I have to print my digital tickets? I don't have a printer...
We prefer to scan tickets off of smart phones. Save a tree.
You know that part on the ticket receipt that says ‘you must print your ticket’? We don't mean it...
I recently played at Music Box, but left my microphone. When can I come get it?
Lost and found for musicians is handled differently than for customers. Please contact the production manager and arrange for the return of items where most likely you will be asked to meet at the venue when someone from production is in house to arrange for the return of lost items.
Unfortunately we can’t allow musicians access to the stage or production areas to grab equipment when someone from production is not present.
Can you send me a floor plan of your seating (specific to my vip mezzanine inquiries)?
Yes. Click here for a complete venue floor layout.
Please be aware we are a 3 level venue with Tables on floor 1, Opera Boxes on floor 2 (Mezzanine) and Couches on floor 3.
Is this the old Anthology?
This building was Anthology from 2005-2013.
We are a very different space now, please be prepared for a different experience and come ready to have fun!